Spectra-Con Group Inc. values you as our customer. We are committed to protecting the information you provide to us.
Spectra-Con Group Inc. collects, uses and discloses personal information in order to provide you with goods and services and/or information on products and services you might be interested in. We also collect, use and disclose your personal information to comply with legal and regulatory requirements and as otherwise may be permitted or required by applicable laws.
- a) Collection
We collect your personal information in connection with the provision of goods and services to you, including but not limited to situations when you:
- request quotes or special orders
- make purchases or returns in our head office or online
- apply to become a distributor
- communicate with our staff
We collect personal information about you for various purposes, Including to:
- manage our business and to register and maintain accurate accounts for you
- verify your identity for our mutual protection
- verify your eligibility for, and/or to provide you with, products and services
- provide you with information about our products, services and specs
- generate statistics and aggregate reports for internal use
- meet legal and regulatory requirements
In most cases we collect personal information directly from you. However, in some cases, we obtain certain personal information from other sources. Unless there is a legal exception, we will obtain your consent to collect personal information about you from other sources.
- b) Use
Personal information will not be used without your consent for purposes other than those for which it was collected. From time to time, we may wish to use your personal information for new or additional purposes. We will obtain your consent to use your personal information for such new or additional purposes before doing so.
We may use your personal information in connection with the purposes for which you have provided it.
We will use your personal information as is necessary to process your transaction, including payment and shipping, to verify your identity and address, and to conduct data analytics. When making returns, you may be asked to provide personal information for fraud prevention purposes.
We will use your personal information as is necessary to ensure proper delivery of your purchase, follow up on any service matters, conduct the process of adding you to our distributor’s list, assist you with any claims, and to process special orders.
- c) Disclosure
We may share information that we collect within Spectra-Con Group Inc.’s affiliated companies, Including future affiliates. In addition, we may disclose your personal information to third parties as follows:
- with your express consent
- for debt collection purposes
- for loss and fraud prevention purposes
- if required or permitted by law
in connection with a sale or potential sale of all or part of Spectra-Con Group Inc. (in that event we will only disclose your personal information if we are satisfied that the other party will apply appropriate security safeguards to the personal information and return the personal information to us if the transaction does not proceed)
for optional marketing purposes (see below under “Collection, use and disclosure of your personal information – for optional purposes”)
We may disclose your personal information to third party service providers that perform services for us, such as delivery of goods and information processing. We require all such service providers to keep your information confidential and secure and to have privacy policies and security standards with respect to personal information that are comparable to ours.
- d) Consent
Subject to any legal exceptions, we will inform you as to why we are collecting your personal information and with whom it will be shared, if applicable, and we will obtain your consent at or before the time of collection. Depending on the circumstances, such as the way personal information is collected and the type of personal information, your consent may be implied.
We will not unreasonably require your consent to the collection, use or disclosure of your personal information for purposes other than those for which the information is collected as a condition to providing you with a product or service.
You may refuse to provide or withdraw your consent to the collection, use and disclosure of your personal information at any time, unless legal reasons prevent you from doing so. However, if you refuse to provide or you withdraw your consent, we may be unable to provide you with certain goods and services.
If you would like to withdraw your consent, please contact Spectra-Con Group Inc.
- e) Collection, use and disclosure of your personal information – for optional purposes
Spectra-Con Group Inc. may wish to use the personal information you provide to communicate with you for the purpose of offering you other products and services or allowing select organizations to offer you other products and services.
The collection, use and disclosure of your personal information for such marketing purposes is entirely optional and not required as a condition of doing business with us. You may withdraw your consent at any time. Because of distribution schedules, you may continue to receive marketing communications for a short period of time while your request is processed. If you would like to withdraw your consent, please contact Spectra-Con Group Inc.
- f) Maintaining and safeguarding your personal information
Spectra-Con Group Inc. has adopted security measures appropriate to the sensitivity of the information to protect your personal information against unauthorized access, loss or theft.
Spectra-Con Group Inc. limits access to personal information in its possession to those Spectra-Con Group Inc. associates and sub-contractors who need to know such personal information to provide you with the goods and services for which the information was collected.
Spectra-Con Group Inc. keeps your personal information only for as long as necessary to accomplish the identified purpose(s), and then securely destroys such information.
- g) Accessing and accuracy of your personal information
You may request access to your personal information and an account of organizations to which such information has been disclosed. Spectra-Con Group Inc. will respond within 30 days of receiving such request. If we are unable to provide you with the information requested within that time, we will advise you and will respond to your request within an additional 30 days. We will need to verify your identity before providing you with the personal information we hold about you.
There is no cost for such request unless you require copies of records. Spectra-Con Group Inc. will advise you of the cost, if any, prior to copying those records.
Spectra-Con Group Inc. may not be able to provide you with access to your personal information if the information cannot be separated from the records of others, cannot be disclosed for reasons of security or commercial confidentiality, or is protected by legal privilege. If we cannot provide you with access to your personal information, we will advise you of the reasons access is being denied, unless we are prohibited by law from doing so.
You may request a correction to your personal information by writing to Spectra-Con Group Inc.
1295 Morningside Ave, Unit 19
Toronto, ON M1B 4Z4
- i) Website Privacy Information
This website is owned and operated by Spectra-Con Group Inc.
- j) External links
Spectra-Con Group Inc.’s website contains links to external Internet sites for which it does not manage the content. When you click on one of these links, you come into contact with another Internet site or other Internet resource that may collect information about you that you provide voluntarily or that is obtained through cookies or similar techniques.
External links on this site are not recommendations and are placed on this site for information purposes only.
- k) Security
For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any information you send to us electronically. The encryption process protects your information by scrambling it before it is sent to us from your computer. Once the website receives your transmission, we make commercially reasonable efforts to ensure its security on our system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.
- l) Unlawful Activities
We may disclose personal information obtained through this website in order to co-operate with local, provInc.ial, national and international authorities investigating improper or unlawful activities or to report improper or unlawful user activities on this website.
- m) Cookies
- n) Web beacons
This website also uses web beacons for many of the same purposes as cookies. Web beacons collect non-personally identifiable information to let us know how our website is being used. We use this information to improve user experience on this website.
- o) Information you send to this Website
Apart from information relating to shopping quotes/orders, distributor’s information or newsletters, we do not collect or wish to receive any information or other materials from you through this website that may be considered personal, confidential or proprietary. We will consider any such information and materials that you send to us to be non-confidential, and you will be deemed to have granted to Spectra-Con Group Inc. an irrevocable license and consent to use, copy, display, and distribute such information and materials for any purpose whatsoever.
Date of last update: March 1, 2019